ParallelClaimParallelClaim
ParallelClaim places payer calls in parallel, detects when a live representative answers, and routes the connected call to an available specialist with the provider NPI, tax ID, and reference numbers already displayed.
Queued payer calls are placed simultaneously rather than sequentially, eliminating one-at-a-time hold time.
Voice-activity detection distinguishes hold music from a live representative and prioritizes connected calls.
Connected calls open with the provider NPI, tax ID, claim and reference numbers, and the call objective pre-loaded.
ParallelClaim was developed in-house to reduce payer hold time within an active revenue cycle operation.